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Helping Handsin Birmingham

Helping Hands in Birmingham Complaints Procedure

Helping Hands in Birmingham aims to provide high quality services which meet your personal needs. We believe we achieve this most of the time. However, if we are not getting it right please let us know.

In order to ensure our service remains at its highest standard as we continue to improve, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

If you are not satisfied

If you are unhappy with an individual in the organisation, speak to the individual directly. If you find this difficult or inappropriate please then speak to a Supervise or the Director.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you a least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director.

We have reviewed all systems that service user data is held on and are assured regarding its security, integrity and compliance in line with the Regulations.

All written complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give a reply within two working days, Setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

96 Albert Road
Annmarie Spence, Director


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